Faq
Q1: What fabric materials do you use in your clothes?
A: We use a variety of high-quality materials depending on the style and purpose of the garment. This can range from cotton, silk, wool to synthetic materials like polyester and rayon. Each product description on our website includes detailed information about the material used.
Q2: How should I wash and care for my purchased items?
A: Care instructions differ based on the material and design of the clothing item. You'll find specific washing and care instructions on the tag of each item. We generally recommend hand-washing or using the delicate cycle on your machine for most of our products.
Q3: Can I reserve an item to buy later?
A: Unfortunately, we can't hold items. Our stocks sell out quickly due to high demand. If you love something, we would suggest purchasing it immediately to avoid disappointment.
Q4: Are there any benefits of creating an account on your website?
A: Yes, creating an account with us gives you access to faster checkouts, special promotional offers, and the ability to keep track of all your orders and returns in one place.
Q5: I’ve forgotten my account password. How can I reset it?
A: On the login page, click ‘Forgot Password?’ and enter the email address associated with your account. We will send you an email with instructions to reset your password.
Q6: How can I know the status of my refund?
A: Once we've received your return and checked that it meets our return policy, we will process your refund. The money should be back in your account within 10 business days. If it takes longer than this, please contact our customer service team.
Q7: Do you offer custom-made services?
A: At this time, we only sell ready-made pieces as listed on our website. We do not offer custom tailoring or design services. However, we provide a wide range of sizes to choose from for each product.
Q8: Do you collaborate with influencers or bloggers?
A: Yes, we love collaborating with fashion influencers and bloggers. Please contact our marketing team at [email protected] if you're interested in working with us.
Q9: Can I use more than one promo code on a single order?
A: Only one promo code can be applied per order. Promo codes are not combinable with other special offers or discounts.
Q10: Do you ship internationally?
A: Yes, we do provide international shipping. However, additional charges may apply depending on the destination country's customs fees and import duties.
Q11: What happens if I miss my delivery?
A: If you miss a delivery attempt, the courier service will typically leave a note with instructions for rescheduling the delivery or picking up your package from a local depot.
Q12: Do you offer plus sizes?
A: Yes, we believe in inclusivity and offer a wide range of sizes for all our products. You can refer to our size chart for specific measurements.
